Your handoff tools aren’t the problem.
SBAR, I-PASS, checklists, training, etc. You’ve tried everything. But the numbers still haven’t moved. Are you ready to find out why?
OPPORTUNITYWhy the best tools aren't enough.
What a good handoff looks like has been understood for years. Yet they keep failing: a rushed clinician at shift change, a referral lost between departments. These aren't tool problems. They're actually incentive and culture problems. You can't checklist your way out of them.
The Relay Race Methodology™
A handoff is a relay race, and the baton is your patient's care. The five elements that define the gold standard.
The Glue Principle™
Same people, same tools. The difference is a shared stake in the outcome and a reason to care. That's the glue: it's what turns colleagues into teammates.
DIAGNOSTICSee where you stand.
Do your handoffs actually transfer what matters? Does your team communicate, or just check boxes? The Relay Race Readiness Tool™ finds out. It's free, takes 20 minutes, and gives you personalized results.
Built by a patient. Backed by research.
Why do handoffs keep failing, despite so many smart, well-intentioned people working on the problem?
A miscommunication between two hospitals left me with one of the rarest injuries in medical literature. So I went looking for answers. What I found was a problem hiding in plain sight: not a lack of tools, but a lack of reasons to follow them.
Jessica Snitko, Ph.D. leads our research. We're not adding yet another tool. We're fixing the reason the good ones don't work.
— Cheo Rose-Washington, Founder & CEO
OUR STORY